During a booking
Open your booking in the app and tap Get help. The team sees the booking alongside your message. Performers on a job use the help and SOS options on their job screen. In an emergency, call emergency services first.
Talk to the Luxx team
This page summarises how to reach us; our full terms apply to every account and booking. For a booking that's already underway, the app is the fastest route.
Emailhello@luxxbookings.com
Service areaAustralia-wide
Safety reports
To report a safety concern about a customer, a performer or a booking, use the report option in the app, or email us at the address on this page. Include the booking date and the stage name or first name involved. Safety reports are reviewed first.
Privacy requests
To see, correct or delete the personal information we hold about you, email us from the address on your account. We'll confirm your identity before acting on the request.
Joining as a performer
Sign up at jobs.luxxbookings.com. If you already have an account manager, ask them for their code. Questions about verification or plans can go to your account manager or to the address on this page.
Media and partnerships
We welcome conversations with charter operators, licensed venues and party planners anywhere in Australia. For partnership or media enquiries, email us with a short note about who you are and what you have in mind.